The health care industry has long been challenged with workforce issues: high turnover, recruitment and retention, escalating wage growth, and low morale. Health care executives and human resource leaders could not imagine these challenges getting much worse, then along came COVID-19. Now surveys across the industry are indicating workforce issues are the number one challenge facing many provider organizations.
In this podcast episode of Value-Based Care Insights, Daniel J. Marino speaks with John Malone to highlight the extent of the COVID-19 impact and example solutions that work to address workforce challenges. Key points include:
- The importance of empowering frontline supervisors and managers to decrease burnout, and improve retention and turnover with a sense of ownership and decision-making authority
- The standardization of workflows to move work processes down to the appropriate resources to address staff burnout and dissatisfaction
- Tailored retention strategies based on key workforce metrics that are accurate and understood by management
- The conscious awareness of a positive culture leading to a high-performing organization