Operational Effectiveness in Surgical Services

Episode Overview

Many challenges can arise when trying to implement standardized processes in complex surgical settings. Reviewing the data and performing prioritization exercises will help leaders identify inefficiencies and assist them with understanding where to begin to operate effectively. By utilizing data and engaging surgical staff, hospitals and ASCs will see tangible benefits to the financial bottom line and to staff and patients.

On this episode of Value-Based Care insights, host Daniel J. Marino has an informative discussion with Kate Geick on the benefits of implementing operational effectiveness tools in surgical services. 

 
Key takeaways:
  • One of the biggest mistakes that hospitals make is collecting data without taking the next step to understand and interpret it. After gaining analytic insights into the problems you are facing you can move forward with an exercise like value stream mapping and identify opportunities for improvement right away.
  • It's really important to not only measure certain KPIs on a regular basis, but also share the analytic insights with the right people on a regular basis. If you aren’t informing the staff who are affected by the inefficiencies and are instrumental in enacting the changes needed, then it will be very difficult to make improvements in processes.

  • Making changes to processes that the surgeons and staff have become accustomed to for years can be stressful. Necessary changes may involve more paperwork or more steps and this can create frustrations. Bringing the focus back to the purpose and why you’re doing it will help maintain the level of commitment needed to implement meaningful changes for improved operational effectiveness.
View Podcast

Value-Based Contracts: The Real Risk to Hospitals and Specialists

Episode Overview

Health care providers are in one of the most challenging times with payer contract negotiations. There are new economic pressures, changes in reimbursement structures due to shifts in site-of-care, and payers wanting providers to assume more risk. On this episode of Value-Based Care Insights, host Daniel J. Marino and Cliff Frank, a national expert in managed care contracting, discuss how health care providers must move forward and successfully perform under risk-based contracts.  
 
Key takeaways:
  • The COVID-19 pandemic created a large shift in the site-of-care from the inpatient to the outpatient setting. This caused payers to make changes to their reimbursement structure.

  • Reimbursement pressures are tremendous right now, with payers making frequent adjustments to policies and denying claims that previously would have been approved. This creates additional friction costs for providers, who are working hard to keep up with the shifting landscape.

  • Payers want providers to assume more risk, and in order for a provider to do so, they need to be able to contain and even reduce costs. If providers are going to enter into risk-based contracts, they have to reduce their cost structure internally and reduce friction costs with payers.

View Podcast

Turning Conflict Into Collaboration – Successful Strategies for Finance and Clinical Leaders

Episode Overview

To be a high performing health care organization, finance and clinical leaders must work together to improve patient care. Many different factors play a part in the often fragile relationship between the two. But by aligning incentives and increasing communication, the dynamic can improve. On this episode of Value-Based Care insights, host Daniel J. Marino has a great discussion with Dr. George Mayzell and Steven Berger on the evolving relationships between hospitals and physicians.
 
Key takeaways:
  • Evolving incentives and changing financial dynamics can create misalignments between hospitals and physicians.
  • The ability to work together is really predicated on transparency, good communication, and some level of mutual governance.
  • In order to provide good quality care, hospitals and physicians need one another and need better financial alignment, whether that is entering something like a co-management agreement, integrated physician network, or a joint venture. Solutions are not one-size fits all, and the most critical piece still comes back to improving communication between hospital and physician.
View Podcast

Direct-to-Employer Contracts: Benefits to Your Health System

Episode Overview

Given the increasing health care expenditures and the pressures of the recent pandemic, a direct-to-employer (DTE) contracting strategy is an opportunity for employers to reduce administrative friction costs and preserve revenue. These arrangements can allow you to foster a better relationship between the employees and the provider.
 
On this episode of Value-Based Care insights, host Daniel J. Marino has a discussion on the benefits of DTE arrangements with Bradley Olson, VP of Managed Care, and Britney Bart, Business Development, at a large Midwest Clinically Integrated Network.
 
Key points:
  • There is great opportunity to reduce costs by developing a focused DTE relationship.  Starting a relationship doesn't have to be a large, complicated arrangement.
  • Through a strong DTE relationship, you can create value congruence. As the health care network reduces costs, you can be assured that cost is translated back to the employer and to the community.
  • Structuring wellness programs play a big part in fostering relationships between the employee and the provider.  Additionally, opportunities are created to meet the needs of employers and their employees.
View Podcast

Leadership Insights: Reflecting on the Past and Shaping the Future

Episode Overview

In this very exciting 50th episode of our  podcast, we discuss what we have learned over the past 49 episodes and revisit some of our most memorable moments. We reflect on the key insights we gained from speaking with so many industry experts and look forward to hearing more stories as we continue to glean insights and learn together. 
View Podcast

No Surprise Act 2022: Ensuring Compliance

Episode Overview:

The No Surprise Act went into effect on January 1, 2022. It protects patients from out-of-network surprise bills. Health care organizations must comply with these regulations for emergency care, non-emergency care from out-of-network providers at in-network facilities, and air ambulance services from out-of-network providers.

In this episode of Value-Based Care Insights, Daniel J. Marino speaks to Shawn Stack of HFMA to share how health care systems can navigate the No Surprise Act.

  • Price transparency initiatives originally rolled out from a perspective of providers being transparent on their actual charges
  • One of the biggest drivers of higher costs is the structure of the Medicare fee schedule and reimbursement
  • As the No Surprise Act and Price Transparency Act is implemented, it will be important to give feedback to legislators and CMS on policies
View Podcast

Emotional Intelligence: A Predictor for Leadership Performance

Episode Overview:

Highly effective leaders have a high Emotional Intelligence or Quotient (EQ), understand when to manage and when to lead, and know how to handle complex situations. Through two role plays, a good example and a bad example of EQ are presented in a medical practice between the medical director and a primary care provider.

In this episode of Value-Based Care Insights, Daniel J. Marino speaks to Lucy Zielinski of Lumina Health Partners and Dr. Cheri Olson of IPMA to share techniques to increase EQ and grow in leadership skills. Here are some key takeaways:

  • When delivering messages, it is important to practice active listening and ask for feedback.
  • Advance your EQ by taking self-assessments and getting a coach. 
  • EQ skills are not only inherent - they can be learned, practiced, and improved.
View Podcast

The Health Care Workforce Challenge: Three Solutions that Work!

Episode Overview

The health care industry has long been challenged with workforce issues: high turnover, recruitment and retention, escalating wage growth, and low morale.  Health care executives and human resource leaders could not imagine these challenges getting much worse, then along came COVID-19. Now surveys across the industry are indicating workforce issues are the number one challenge facing many provider organizations.

In this podcast episode of Value-Based Care Insights, Daniel J. Marino speaks with John Malone to highlight the extent of the COVID-19 impact and example solutions that work to address workforce challenges. Key points include: 

  • The importance of empowering frontline supervisors and managers to decrease burnout, and improve retention and turnover with a sense of ownership and decision-making authority 
  • The standardization of workflows to move work processes down to the appropriate resources to address staff burnout and dissatisfaction
  • Tailored retention strategies based on key workforce metrics that are accurate and understood by management
  • The conscious awareness of a positive culture leading to a high-performing organization
View Podcast

2022: Tackling Critical Health Care Challenges

Episode Overview:

The way health care providers connect with patients has changed significantly since the onset of COVID. With new challenges, having care models that are consumer-focused and convenience-based is critical more than ever before. The need for a strategic focus is paramount for organizations to successfully bounce back from COVID. 

In this episode of Value-Based Care Insights, Daniel J. Marino speaks with Bill Bodnar to discuss several challenges health care organizations are facing as they transition out of COVID. Bodnar shares his insights on new challenges, including workforce dynamics, non-traditional health care models, and the pursuit of value. Key points include: 

  • The competition among primary care providers and specialists with non-traditional providers, shifting to consumer-focused and convenience-based models 
  • The use of automation and other innovative solutions to address workforce burnout and employee retention
  • The advancement of population health management and value-based contracts to improve patient care and financial outcomes 
View Podcast

Embracing Operational Effectiveness to Drive Performance

Episode Overview:

During the past 18 months, hospitals and health systems have focused on reducing expense mostly through FTE attrition. Many health systems and hospitals are at a point where reducing costs cannot come from reducing FTEs but must occur from other places.

High-performing healthcare organizations have focused not only on reducing costs through minimizing inefficiencies but maximizing revenues as well. Developing a culture of continuous improvement allows the organization to not only meet its clinical and financial goals but exceed them. High-performing organizations accomplish this by implementing Lean methodologies to eliminate waste, operate more efficiently and increase clinical outcomes with patients.

In this episode of Value-Based Care Insights, Daniel J. Marino speaks to Kate Geick of Lumina Health Partners to discuss how operational effectiveness through staff engagement and commitment can yield improved operational and financial performance. Here are some key takeaways:

  • You can have the best technology and technical solution, but without the role of people, you may not meet the outcomes you need. It is important to gain people's commitment and buy-in and have a positive culture and attitude in order to make any type of change. And not only that but to sustain them.
  • When people think of return on investment (ROI), they often think of just financial. But it is equally important to think about the satisfaction of the clinical, non-clinical staff as well as the patients.
  • Operational effectiveness may seem overwhelming – and leaders don’t know where to start. Starting with one small pilot may produce great value and result in process improvement, team engagement and positive financial performance.
  • With operational effectiveness, it is important to stay patient. Changes don’t just happen overnight. Be clear with what you are measuring and be consistent with how often you review them and be able to pivot when you need to.
View Podcast