Where: HFMA Virtual Event
When: March 19, 2021

In a post-COVID world, consumer choice will remain an even higher priority in the healthcare marketplace. As consumers take a more active role in choosing among a growing array of health-related goods and services, the healthcare industry is called upon to offer reliable, accurate and timely information on quality, price, convenience, and experience—on par with other retail experiences. Provider organizations that wish to improve their patient financial experience may draw on HFMA’s industry-consensus consumerism best practices.

In this workshop, participants will be introduced to the HFMA Consumerism Maturity Model and complete a comprehensive self-assessment to calculate their maturity model score. From there, you can add your metrics into the online calculator to calculate your Consumerism Maturity Index Score. Participants will learn whether their organization’s consumer maturity level is consumer-centric, emerging, initiating, or undeveloped, which will offer insights into creating a process improvement plan that is tailored to the needs of your organization and patient population.

Sign up for the workshop here. Session is March 19: 10:00 – 11:00 a.m., CT | 12:00 – 12:50 p.m., CT.